Pros
The customers, friendly trainers and the shift I had.
Cons
I worked for Transcom for a few months. I was a Technical support advisor. In training, I was told about all of the amazing benefits and support the company had to offer. Well it didn't live up to it's expectations once training was over and I hit production.. I had perfect CSAT surveys for supporting the customers, which is great because that's what helps you get more of a bonus on your paycheck. But my last month with the company that changed, only because customer's would leave reviews, happy with the support I provided but not happy with their product in general. So if you get a bad CSAT survey and it's nothing you did wrong but the product itself, it STILL counts against you and your bonus! This is not right and Transcom needs to make changes to such a unorganized and unprofessional system! There is a disconnect between the training that the company offers you and the way your team lead will tell you to do certain things and how to handle certain situations. I was threatened multiple times to be but on a final warning for not doing things I was never taught to do or even told to do! How am I suppose to do something I was never even informed about? I would constantly be reminded all day long to sign up for overtime which did no good because I would then have to miss other days due to technical issues and be sent home and wait for the problem to be fixed which knocked me out of my overtime. To sum up this review, unless you want to be treated like you don't matter, constantly be put down when doing your job correctly and lose confidence in your skills then STAY AWAY from this company!! The pay is NOT worth the stress you will have EVERYDAY! Find a job that truly cares about it's employees and doesn't make you feel like you are nothing to the company!
