AVOID at all cost! Inexperienced CEOs and upper management. - Anonymous employee TourRadar Employee Review

Hi there We realize it's been almost a year since you shared this review and it may feel “out of the blue” to hear from us after such a long time. We've only recently begun responding to Glassdoor reviews, but we wanted to ensure yours was addressed. Reading your review, it's clear that certain negative experiences left a deep impact on your perception of your time at TourRadar. This saddens us a lot, as we have been working very intentionally to create an environment where our people feel like they’re valued and heard. Indeed, the period between 2020 and your departure was a challenging time, not only for TourRadar but for the entire travel industry. The decisions we made were difficult, particularly letting people go. We think if you had a candid conversation with our leadership team today, they would be the first ones to acknowledge some missteps, but we also walked away with a lot of important learnings. In the time since, we have sought to improve by fostering a culture not just of transparency, but being brave enough to also show vulnerability and take shared accountability. Our current strategy, structured around five key pillars and three horizons, is deeply intertwined with the individual contributions of our team members. This has helped us build a more cohesive environment and a shared mission, which we regret you didn't get to experience. Your review highlighted aspects of office culture that sound toxic, however, they don't align with the environment we've been nurturing over the past years and what most of our employees have to say about their time with us. We regret that our efforts might seem to you as "too little too late". If you are open to a dialogue about the points you raised, we warmly welcome you to reach out to us directly. We understand if you consider this chapter closed and wish to move on. But we would be remiss if we didn't acknowledge the valuable time you invested in TourRadar and express our regret that your experience did not match your expectations. We genuinely hope that you carry with you some positive memories of the people behind our product. Despite the difficulties, we believe everyone here joins with the intent to create something extraordinary. We hope that in retrospect, you can recall moments of camaraderie and shared success with your colleagues. In closing, we appreciate your frankness, your time, and your contribution to TourRadar. We wish you nothing but the best in your future journeys and hope your paths lead you to wonderful destinations. Best wishes, The People Team