TourRadar Reviews

4.2

86% would recommend to a friend

(100 total reviews)
avatar

Travis Pittman

79% approve of CEO

55% positive business outlook

TourRadar has an employee rating of 4.2 out of 5 stars, based on 100 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TourRadar employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel and travel accommodation industry (3.6 stars).

Reviews by job title

100 reviews
2.0
15 May 2018
Recommend
CEO approval
Business outlook

Pros

> Relaxed work environment, for example you can wear shirts, jeans, shorts and sandals. > Work outings are frequent and a good chance to mingle, you work with like-minded travel lovers which is always a plus. > In the beginning you are very supported and you will learn the ropes very quickly. After that, everything is you learn is a grey area and there are not alway clear processes. This can be an exciting and dynamic part of the job, however this is an area that is open to mistakes by the whole team and mistakes are made by everyone consistently as there are no clear guidelines. > By working for a start-up you feel like you are apart of something really special. In the beginning you feel like you are a valuable contributor to the business because it is small and you are able to talk to the finance team and business development team. > The workers are lovely and very supportive of one another. However, management has not been changed as frequently as their lower staff have and there is a really HIGH TURNOVER RATE.

Cons

> As the company has grown rapidly they have struggled to provide leadership for their staff and manage the sheer volume of their customers. > It is top heavy, meaning the CEO and CFO will be checking what you are doing, swearing in meetings and showing their frustration to the team – very unprofessional. > The customer support team are often blamed for not meeting sales targets. This is problematic because TourRadar claims they are NOT a travel agent, rather they are a booking agent. However, they treat their staff like travel agents. > The website is always having technical problems, the job is less about closing a sale and more about solving problems. This can be fulfilling if you are a problem solver like myself, however management do not understand the extensiveness of the problem - and how this HUGELY impacts sales for their customers > The Australian customer support team is always looked down on and attacked/blamed for issues by the head office in Vienna. As a consequence, the Australian team is the youngest and least experienced with the highest turnover rate. I believe the team is incredibly hard-working and is not given enough credit for their dedication to the start-up company. > Overtime is expected and necessary in order to do a good job. > If you are unable to attend all of the frequent team outings you are looked upon as someone who is unhappy or not joining in on the work culture, thus your head is closer to the axing block.

1.0
1 Dec 2018

Fake reviews by staff, unprofessional managers

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some good people to work with, although Weird vibes, not many staff have a backbone. CTO is the best leader at the company by far. Good location.

Cons

inexperienced managers for some departments, ceo creates workplace feels like a cult, some staff reported being afraid due to there anger issues, drinking is part of worklife, internal politics, questionable behavior by staff, managers play favorites, low pay, staff steal other ppls work and take credit for it, staff are asked to post fake reviews on here and other sites to make things look better than they are. Lots of workplace lies aimed at character assasination of fellow colleagues, and ppl actually fall for it. Maybe the most unprofessional workplace environment ive ever set foot in.

1.0
21 Sept 2020
Recommend
CEO approval
Business outlook

Pros

I always said while I was at TR that there was a certain type of person who would love to work there. If you don't have many responsibilities outside of the office, you aren't interested in saving money for future plans, and just want to hang out listening to excruciatingly loud euro-pop all day, this is the place for you! Travel credits mean (or meant, pre-pandemic) that you can travel the world for a fraction of the cost or for free, and it's actively encouraged by management. There are a TON of office activities. If the idea of your manager showing up dead-to-the-world hungover on a Wednesday morning sounds hilarious to you, you'll love it.

Cons

If you AREN'T one of those people -- if you're looking for job stability, if you enjoy having a life outside of your job, or if you're planning for the future, there's not much good to say about TR. If you find people who are just as disenchanted with the office as you are, it's manageable. In my time at TR, I saw: Racist remarks by management and upper management that were swept under the rug. POC employees were pressured to accept apologies and made to feel like they were being "difficult" if they were still uncomfortable working with those people. I personally witnessed an executive-level manager use an LGBT-specific slur before catching himself. The context of the discussion was TR's participation in Toronto's Pride parade. Meetings were had to address employees working while actively drunk because drinking was such a part of the culture ("one or two beers at lunch is fine, but stop sitting and pounding them back alone"). At least once a week sales would have to BEG other employees to turn the music that blares 24/7 down. Wouldn't you love to book a $10,000 tour when the person selling to you has the lonely island pounding through the phone? Sudden layoffs that were announced in front of the entire company. The people being laid-off found out at the meeting, and we'd been promised zero lay-offs for months before. Upper management, including the CMO at the time, made explicit jokes about employees' sex lives at company-wide meetings. An employee had to take a year-long mental health sabbatical because of the workload and treatment he received during a failed marketing campaign. The phrase "if you're just here to come into work, do a really great job, and then leave, this isn't the job for you." We literally made it to the front page of World Star Hip-Hop because an employee IMPALED himself during a company event. He was fine, but employees were blamed for spreading it. Management took no responsibility for the fact that it happened in the first place. Less of a big deal, but employees in the Vienna office get 28 days paid vacation, but Toronto employees were told we were "lucky" to get 15, "because we don't actually HAVE to give you that many." After-work staff parties that caused unbelievable property damage. I'm talking toilet seats ripped off, vomit in the stairwells, holes in the walls. The bottom line is that appearance is everything to TR. They're absolutely desperate to become one of those super-cool start-ups, but they don't have enough skill to scale and enough brains to understand that the reason people are happy at those other companies is because they're being fairly compensated and respected for their time.

Viewing 1 - 3 of 100 Reviews

Glassdoor has 119 TourRadar reviews submitted anonymously by TourRadar employees. Read employee reviews and ratings on Glassdoor to decide if TourRadar is right for you.