Pros
> Relaxed work environment, for example you can wear shirts, jeans, shorts and sandals. > Work outings are frequent and a good chance to mingle, you work with like-minded travel lovers which is always a plus. > In the beginning you are very supported and you will learn the ropes very quickly. After that, everything is you learn is a grey area and there are not alway clear processes. This can be an exciting and dynamic part of the job, however this is an area that is open to mistakes by the whole team and mistakes are made by everyone consistently as there are no clear guidelines. > By working for a start-up you feel like you are apart of something really special. In the beginning you feel like you are a valuable contributor to the business because it is small and you are able to talk to the finance team and business development team. > The workers are lovely and very supportive of one another. However, management has not been changed as frequently as their lower staff have and there is a really HIGH TURNOVER RATE.
Cons
> As the company has grown rapidly they have struggled to provide leadership for their staff and manage the sheer volume of their customers. > It is top heavy, meaning the CEO and CFO will be checking what you are doing, swearing in meetings and showing their frustration to the team – very unprofessional. > The customer support team are often blamed for not meeting sales targets. This is problematic because TourRadar claims they are NOT a travel agent, rather they are a booking agent. However, they treat their staff like travel agents. > The website is always having technical problems, the job is less about closing a sale and more about solving problems. This can be fulfilling if you are a problem solver like myself, however management do not understand the extensiveness of the problem - and how this HUGELY impacts sales for their customers > The Australian customer support team is always looked down on and attacked/blamed for issues by the head office in Vienna. As a consequence, the Australian team is the youngest and least experienced with the highest turnover rate. I believe the team is incredibly hard-working and is not given enough credit for their dedication to the start-up company. > Overtime is expected and necessary in order to do a good job. > If you are unable to attend all of the frequent team outings you are looked upon as someone who is unhappy or not joining in on the work culture, thus your head is closer to the axing block.