Pros
Toast cares about its employees and customers, and still has a close-knit feel even with a large, remote staff. The Toast platform provides everything customers need, which makes it a great product to support. Toast is a good place to work if you're self-directed, love supporting restaurants, and want to work for a large company. There are a fair amount of opportunities to grow at Toast. Compensation is on the lower side, but I did receive RSUs which was nice. Excellent work life balance.
Cons
They make too many products, making it difficult for customers to onboard. When I worked there, I was hired into a position that was newly created. No one had a clear idea of what I was supposed to do, and it became clear that there are many departments and ambiguity around why certain roles exist and what they're expected to accomplish. In the course of 7 interviews, no one could express specifically why my role was needed. Many of the folks I worked with had roles that were quite nuanced, so you'll succeed here if you know how to maneuver through large corporations with bloated teams many acronyms. Be ready for a corporate structure with multiple layers of management, where it can take a long time to make a meaningful impact.
