Pros
-When I started with Toast in 2021 it was awesome. I Felt a sense of belonging and culture that was unrivaled. I worked with some very talented sales people that motivated me to be a better sales person. -Money was great, benefits were good.
Cons
-Yearly quota increases along with product tech stack increases. We got measured on ARR AND units. So even if you reached your actual (ARR) quota you were still looked down on for not hitting your unit quota. -Very high stress on the collective down months with looming fear of being placed on a PIP. Quota culture is very defeating especially when your low income TAM is expected to perform the same way a robust higher class TAM is. - Flexible/unlimited PTO and culture in general is not applicable to sales. - CLIQUES! I saw people move up to sales managers that were not ready. My sales manager ridiculed a new hire (that wasn’t performing to standards) and would talk bad about them to their teammates. - Took away our mental health month and rebranded it to a simmer month where your still suppose to hit 50% of your goals. Whilst still being hesitant to take PTO. -TAMs are measured inaccurately and there are certainly good ones and bad ones. The TAM list I was given had multiple duplicates, MM/ENT, and out of business restaurants that were being considered “sellable” in my TAM. When this was brought to my bosses attention nothing was done and I was expected to take the time to remove them from SF.
