was ok at the start - Billing Collections Representative Toast Inc Employee Review

3.0
19 Feb 2024
Recommend
CEO approval
Business outlook

Pros

The company culture was fun, the work wasn't too crazy in the role, and the managers and coworkers are all great. There was a lot of room for growth before they started outsourcing. For this reason I am being charitable with my stars. But things have started to downturn, so I may dock points in a couple months when I'm laid off officially

Cons

Toast started hiring and creating new roles offshore. Then announced layoffs all of a sudden. They claim they are getting rid of redundant roles, but they intentionally did this to outsource and cut costs. My job has been outsourced, and I am having to train my replacements at an accelerated pace. This is both cruel to me as an employee, but also unfair to the replacements who are offshore and are struggling with the pace.

Explore other reviews about Toast Inc

5.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

Flexible hybrid work, great culture working for the company, benefits and pay is pretty good as well

Cons

Can feel hard to move within the company as opportunities don't open up often for specialist to move upwards

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Toast Inc Response
5d
We appreciate you sharing a candid review with us. We’re delighted that the culture and benefits are resonating with you. We'd recommend reaching out to your People Success Partner to discuss your feedback further.
1.0
26 Feb 2026
Recommend
CEO approval
Business outlook

Pros

None as of 2026, use to be a great place to work.

Cons

There has been a noticeable pattern of pattern of experienced, tenured reps exiting at a rapid pace, Constant structural changes, shifting comp plans, an evolving expectations create instability. Performance standards continue to rise while territories continue to shrink and market conditions continually become more challenging. Not enough business to go around so rep and different teams are fighting over business. Quota attainment is at an all-time low and competition is tougher than ever. Sales teams recycle every year now, solid reps are fired because territory can't handle quota and new reps come in then are pushed out as soon as they are fully ramped. IF YOU ARE CONSIDERING JOINING AS A SALES REP, HIGHLY RECOMMEND YOU LOOK SOMEWHERE ELSE. THE OTE ON LINKEDIN IS NO LONGER EVEN CLOSE TO WHAT YOU WILL MAKE. Leadership is atrocious and mid level management is even worse. UNLESS YOU ARE COMFORTABLE OPERATING IN A HIGHLY VOLATILE SALES ENVIRONMENT WITH LIMITED LONG-TERM SECURITY, THIS IS NOT A COMPANY I WOULD RECOMMEND JOINING AT THIS TIME.

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