No people skills will push people out - Anonymous employee Toast Inc Employee Review

2.0
22 Apr 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Unlimited PTO, remote, good intentions

Cons

Full of people that like to hear themselves talk. Yeah they’re smart but with zero self awareness or relational traits unless it’s the face they’re putting in front of higher ups. Other reviewers are right, don’t come here for the culture because you won’t feel welcome.

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Toast Inc Response
4y
I am so sorry to hear that this has been your experience at Toast. Building an inclusive culture where all Toasters have the opportunity to thrive is a top priority for us. We are also very dedicated to managerial training. We do often promote individual contributors into their first management role, and although that's exciting from a career development perspective, we also recognize that we have a responsibility to equip those individuals with the skills they need to best support and grow their teams. I'm sorry to hear this hasn't been reflected in your experience so far. I would strongly encourage you to reach out to your people success partner to see how we can better support you.

Explore other reviews about Toast Inc

5.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Fantastic company culture and excellent, full support from a highly collaborative cross-functional team that genuinely wants to see enterprise deals succeed. Overall, it is well inclusive and supportive company culture.

Cons

Rapidly changing product landscape can occasionally make cross-functional alignment a bit complex.

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Toast Inc Response
12h
We truly appreciate you taking the time to share your thoughts! It's fantastic to know that you’re enjoying your time at Toast. We're proud to have Toasters like you driving our success!
4.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

-Strong pay (if you hit your numbers) -Ambitious goals that challenge you -Competitive landscape that will force you to get better beyond exclusively selling -Founders still very involved and very visible to the company and employees -Team cultures are always strong -For sales, you always get in touch with prospects, which is an underrated pro -When leadership promotes internal mobility and career development they mean it and support it

Cons

-Numerous Sales teams that share the same markets/TAMs. Customers and prospects get exhausted of outreach - Since going public, the goal posts keep moving forward even if 60% of the org hit goal. -A number of core leaders have left, new ones still learning the ropes which was hindering the orgs and teams

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