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      Toast Inc

      Engaged employer

      Toast Inc reviews

      Room for improvement - Customer Success Toast Inc Employee Review

      3.0
      28 Jan 2021
      Customer success
      Recommend
      CEO approval
      Business outlook

      Pros

      Front line camaraderie Unlimited PTO Easily achievable incentive/bonus structure

      Cons

      Over promise, under deliver On brand, off mission Inconsistent messaging Top heavy Profit over team High burnout Inexperienced middle management Lack of growth and development Biased, convoluted interview process Favor external over internal candidates Monoculture Below market pay Buzzword/industry jargon champs Meetings on meetings on meetings, about meetings

      avatar
      Toast Inc Response
      5y
      Thank you for this feedback. Although I am disappointed to hear that you didn't have a more positive experience at Toast, this information helps us understand where we can do better as an organization. I'm not sure when you left Toast, but I am pleased to share that we have already made progress in many of the areas you've highlighted, including career development, manager training, and recognition programs. I am sorry that you felt under appreciated during your time here. I know I speak on behalf of the entire leadership team when I say we are incredibly grateful for our Toasters' dedication and hard work. It seems like you have a lot on your mind and I believe we'd both benefit from further discussion. Please don't hesitate to reach out to me directly. - Emmanuelle Skala, SVP, Customer Success

      Explore other reviews about Toast Inc

      5.0
      10 Jun 2026
      Strategic account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Fantastic company culture and excellent, full support from a highly collaborative cross-functional team that genuinely wants to see enterprise deals succeed. Overall, it is well inclusive and supportive company culture.

      Cons

      Rapidly changing product landscape can occasionally make cross-functional alignment a bit complex.

      avatar
      Toast Inc Response
      9h
      We truly appreciate you taking the time to share your thoughts! It's fantastic to know that you’re enjoying your time at Toast. We're proud to have Toasters like you driving our success!
      4.0
      8 Jun 2026
      Sales manager
      Recommend
      CEO approval
      Business outlook

      Pros

      -Strong pay (if you hit your numbers) -Ambitious goals that challenge you -Competitive landscape that will force you to get better beyond exclusively selling -Founders still very involved and very visible to the company and employees -Team cultures are always strong -For sales, you always get in touch with prospects, which is an underrated pro -When leadership promotes internal mobility and career development they mean it and support it

      Cons

      -Numerous Sales teams that share the same markets/TAMs. Customers and prospects get exhausted of outreach - Since going public, the goal posts keep moving forward even if 60% of the org hit goal. -A number of core leaders have left, new ones still learning the ropes which was hindering the orgs and teams

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