Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at TTEC. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at TTEC?

55% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2406) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (121) , Customer Service (113) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"The pay is good and the stress level is low and I like my hours." ((in 640 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 428 reviews)); "Great Culture and Values." ((in 224 reviews)); "Work environment is good and friendly" ((in 167 reviews)); "My team was great and helped teach me many valuable lessons early in my career." ((in 154 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 540 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 508 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 450 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 163 reviews)); "I’ve encountered nasty and rude supervisors who usually would end up quitting only a few days later without any notice." ((in 99 reviews))

What are employees saying about TTEC redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC redundancy and their outlook for job security at TTEC in 2026.

TTEC reviews

Unfavorable work experience - Customer Service Representative TTEC Employee Review

2.0

18 Nov 2024

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Training was well thought out, including participation, in order to prepare one for the deluge of customer inquiries

Cons

Team Leader was not in the right position; did not want to engage with any questions or mentoring, spent a lot of time in meetings or on calls using their personal cell phones which supposedly were not allowed. Sadly the new trainees were more knowledgeable. Upper mgmt was non existence. Focus was more on the amount of time spent on a call than the quality of the call. Had too many calls transferred from remote employees which required a lot of time to answer the customers call which led to reprimands of call time.

Explore other reviews about TTEC

5.0

11 Jun 2026

Custiner service representative

Recommend

CEO approval

Business outlook

Pros

Remote work, easy to work with.

Cons

Not much training, only 2 weeks provided and then QAs begin right away.

TTEC Response

3w

Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.

5.0

6 Jul 2026

Insurance agent

Recommend

CEO approval

Business outlook

Pros

Remote work Some insurance benefits Reasonable Pay

Cons

- Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

TTEC Response

2d

Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.

See reviews by: Helpful|Rating|Date|All

Jobs at TTEC

Healthcare Customer Service Representative - Remote USA

Customer Service Representative – Remote in USA

Healthcare Customer Service Representative - Remote in California

Customer Service Representative - Walk In Center

Customer Service Representative

TTEC

Unfavorable work experience - Customer Service Representative TTEC Employee Review

Explore other reviews about TTEC

Jobs at TTEC

TTEC reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Jobs at TTEC

TTEC reviews FAQs