TTEC Reviews

Updated 4 Aug 2020

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3.4
64%
Recommend to a Friend
74%
Approve of CEO
TTEC Chairman and CEO Kenneth D. Tuchman
Kenneth D. Tuchman
1,590 Ratings
Pros
Cons
  • "Team Leads are hired outside the organization and do not have the communication/people skills necessary to grow an employee(in 115 reviews)

  • "Multiple requirements for low pay(in 89 reviews)

More Pros and Cons
  1. "Customer service representative"

    4.0
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Anonymous Employee 

    I have been working at TTEC full-time

    Pros

    They are a good company in terms of vision and mission.

    Cons

    Employees are Not very well compensated

    Continue reading
  2. "Current situation"

    5.0
    Former Employee - Customer Advocate in Paducah, KY

    I worked at TTEC full-time for more than a year

    Pros

    Good company , good benefits, great pay.

    Cons

    Laid off due to COVA-19


  3. "Pleased"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Nissan Sales 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TTEC full-time

    Pros

    The position is much more of a relaxed position with no stress of many different programs and systems. "Very Achieveable Exceptions" and my manager is really awesome as well as the other team manager.

    Cons

    Salesperson would expect the commission to be much more with pay being so low, also training should be a little more focused on overall day to day production.

    Continue reading
  4. "Good management, fair pay"

    5.0
    Current Employee - Sales 

    I have been working at TTEC full-time

    Pros

    Great culture, transparent and great managers

    Cons

    Makes a lot of changes

  5. "Great Salary"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Team Leader 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at TTEC full-time for more than 3 years

    Pros

    Great salary but needs improvement on management

    Cons

    Mediocre Managers running the show

  6. COVID-19

    "Fun. Family. Incentives!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Mandaluyong City
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TTEC full-time for less than a year

    Pros

    Nice environment. Nice specs. I think it's all dependent on the account you will handle. I handled the magenta chats. From trainings until now, I'm loving them more on more. Professional and friendly management. They always ask for permission if they will change something to avoid cases in DOLE. Like, changing the schedule at a short notice. Good for those who are looking for CC experience

    Cons

    Good management is dependent on the site you are in. I was relocated on another site and I'm getting an off vibes. Hiring process in Mandaluyong is fast and good! Average pay. HMO is not entirely free for dependents. No work no pay. Covid response: Some can WFH, but they are prioritizing working on site. Shuttles are provided though. If the site is infected, no work no pay applies.

    TTEC Response

    August 3, 2020Senior Specialist, Social Media Management

    We appreciate your feedback, and we are committed to using comments like yours to improve our employee experience. Thank you.

  7. "Amazing smart people"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Talent Management 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TTEC full-time for more than 5 years

    Pros

    Global company • career advancement • work from home opportunities • customer experience

    Cons

    conflicting priorities in daily workload

  8. "A lot of systems as well as calls"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Inbound Healthcare Customer Service Representative Remote in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TTEC full-time for less than a year

    Pros

    lots of resources and support

    Cons

    No downtime but time goes by fast

    TTEC Response

    July 30, 2020Senior Specialist Social Media Marketing

    We are happy to hear about your experience with TTEC. We wish you all the best in your career!

  9. Helpful (1)

    "Ok work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Insurance Agent in Springfield, MO
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at TTEC full-time for more than a year

    Pros

    TTEC is a very supportive community whenever it comes to school and things similar.

    Cons

    Not flexible whenever it comes to getting off, and its hard to talk to managers at the moment to get them to update the payroll

    Continue reading

    TTEC Response

    July 22, 2020Senior Specialist Social Media Marketing

    We welcome your assessment of our processes. Thank you for taking the time to let us know how we can be better.

  10. "Good Company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative in Ahmedabad
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at TTEC full-time

    Pros

    work life balance environment and good infrasturcture

    Cons

    CTC should be more as per the international process

    TTEC Response

    July 30, 2020Senior Social Media Specialist

    Thank you for communicating with us. We do our best to offer our employees with the best compensation package.

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