Some good employees directed by incompetent senior leadership - Sales TTEC Employee Review

1.0
17 Mar 2010
Recommend
CEO approval
Business outlook

Pros

Fairly good compensation given to salaried employees. Benefits package is okay, not great.

Cons

Totally incompetent senior leadership who change their minds daily; impossible to execute any strategic planning given the poisonous atmosphere of fear and suspicion. Near daily shifts in company directions. Terrible relationships with vendors and customers - the customer experience? Who cares? Talent attraction and retention? Why - there are plenty more out there that want a job. We don't care how long you've worked here. Someone told someone else something bad about you and you are so outta here.

Explore other reviews about TTEC

5.0
30 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great company and good hours.

Cons

Back to back calls but is manageable.

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TTEC Response
1mo
Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
4.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Worked at home. All equipment was sent to me. Awesome managers and employees.

Cons

Computer messed up a lot. I had to call IT to fix it a lot. Had to meet your goal every month or you would get wrote up.

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