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      TTEC

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      TTEC reviews

      Went downhill fast - Senior Principal Engineer TTEC Employee Review

      1.0
      15 May 2019
      Senior principal engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Engineers are some of the best. The only reason I lasted as long as I did. Plenty of opportunity to grow. Benefits are fine.

      Cons

      Upper Management does not care about employees. Really felt like a sweatshop. Projects undersold to win the bid; and then engineers have to "do what it takes" to get it done. Salaried employees working 90 hour work weeks are not uncommon.

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      5.0
      30 Apr 2026
      Customer service agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company and good hours.

      Cons

      Back to back calls but is manageable.

      avatar
      TTEC Response
      1mo
      Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
      1.0
      15 Jun 2026
      Customer service advocate
      Recommend
      CEO approval
      Business outlook

      Pros

      Friendly coworkers Your work helps the people you talk to

      Cons

      Management only promotes friends Constant layoffs Hours can change at any moment and schedules have a mandatory change after 3 months No path to long term employment given Leadership never on same page Constantly given "black out months" so you can't utilize off time. At worst, had a 5 month "black out" period. Was not given any extra pay to compensate

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