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      TTEC

      Engaged employer

      TTEC reviews

      Google Program or Call Center? - Account Strategist TTEC Employee Review

      2.0
      24 Aug 2018
      Account strategist
      Recommend
      CEO approval
      Business outlook

      Pros

      The knowledge attained from teaching myself through internal google support documents. The office is nice and having a flexible schedule is great too.

      Cons

      The metrics you are held to constantly change. I could think I have all of my ducks in a row and next week management comes through to say that a different metric is added or changed. Management is trying their best to balance the requirements from Google and the requirements from ttec, but at the end of the day, it is all numbers. Nobody will have a long career here because the client is a numbers focused company and if you have low numbers they can request to have you removed from the program.

      Explore other reviews about TTEC

      5.0
      30 Apr 2026
      Customer service agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company and good hours.

      Cons

      Back to back calls but is manageable.

      avatar
      TTEC Response
      1mo
      Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
      2.0
      19 Jun 2026
      Patient support specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits, great team (if you’re lucky)

      Cons

      You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

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