Okay salary, great benefits but no more room to grow - Customer Service Representative TTEC Employee Review

3.0
23 May 2017
Recommend
CEO approval
Business outlook

Pros

-401k (6% match), health insurance, accidental, dental, long and short term disability benefit, legal assistance, pet insurance, employee discounts, -Shift bid. Business hours are from 8-12midnight. If you have another job or kids, you'll have an option to work on another schedule. -This a great place to start with in your late teens or early 20's, while still searching yourself. -Location is suburb. -Secured place. This is a place to start if you are on your late teens and early tweenties.

Cons

-Health insurance has 2k or 3k deductible -No more salary increase after quarterly review. Agent gets paid 11/hr. -Monthly performance bonus was reduced instead of increasing it. -Not much opportunity for career advancement (long term). -High attrition. There are new hires almost every month. -Business was moved in 3 different locations. -HR is remote. -Solicitation. -Too much gossip -Lack of consistency

Explore other reviews about TTEC

5.0
30 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great company and good hours.

Cons

Back to back calls but is manageable.

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TTEC Response
1mo
Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
2.0
19 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits, great team (if you’re lucky)

Cons

You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

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