Scam - Anonymous employee TTEC Employee Review

1.0
6 May 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There is absolutely nothing good about this company.

Cons

I received sketchy information about how to get started in the company. I received a check for $5,000 to go out and buy office supplies that were "needed for the job." I received the check and right away knew something was wrong. All that was with the check was a note printed on regular paper, no letterhead or anything (what is customary for most businesses), and instructions to deposit the check and inform the manager when I was finished. I took the check to the bank and they studied it for a while. I brought it back home because they didn't want to deposit it. I googled the credit union that it was issued from to possibly see a sample of what their checks look like. I saw someone else had posted their check from the exact same bank. Hers looked similar to mine, but not exact, and people commented what made her check fake and mine had all of the same qualities. People said that what scammers usually do is send you a check worth more than you need and then request that you send them a money order for any leftover money, which in my case would have been about $2500. Do not trust this company!!!

Explore other reviews about TTEC

5.0
30 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great company and good hours.

Cons

Back to back calls but is manageable.

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TTEC Response
1mo
Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
1.0
30 Apr 2026
Recommend
CEO approval
Business outlook

Pros

The opportunity to work remote is the only pro.

Cons

I rarely leave negative reviews, but my experience here was frustrating enough that I feel it’s important to share for others considering employment. The company suffers from major disorganization and a lack of consistent policies. Expectations frequently changed without clear communication, making it nearly impossible to feel confident in your performance or job security. Metrics were unrealistic and difficult to achieve, especially given how understaffed the team was. Instead of addressing staffing issues, the pressure was pushed onto employees. Compensation does not match the workload or expectations. Employees are underpaid for the level of performance demanded, and benefits are disappointing. One of the biggest concerns is that earned PTO, vacation time, and sick time are not paid out, which feels unfair and misleading. Management practices were also questionable. Employees were required to be on camera, which felt excessive and unnecessary for the type of work being performed. Overall, there was a lack of trust and professionalism in how employees were treated. This role could have been much better with proper organization, fair policies, and realistic expectations, but unfortunately, it fell far short.

1
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TTEC Response
1mo
Thank you for taking the time to share such detailed feedback and for your years of service as a Customer Service Representative. We’re glad to hear you value the opportunity to work remotely. We also take your concerns very seriously regarding consistency in communication, workload expectations, staffing, compensation, benefits, PTO policies, and management practices. Feedback like yours is important and helps highlight where we need to continue improving clarity, fairness, and support for our employees. We appreciate your candor and wish you all the best moving forward.
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