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      TTEC

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      TTEC reviews

      CSR & TSR II - Customer Service Representative I & TSR II TTEC Employee Review

      4.0
      17 Nov 2016
      Customer service representative i & tsr ii
      Recommend
      CEO approval
      Business outlook

      Pros

      The training I received was adequate, covered all main points needed to learn how to utilize the tools specified for the contract I was in.

      Cons

      Sadly, many supervisors and Sr. Reps would have very noticeable preferences among themselves. It made it a toxic environment to work in.

      avatar
      TTEC Response
      9y
      First of all, thank you for your feedback. We're sorry if the situation you were in made things more difficult at work. We want to let you know that we treat everyone equally and that you could always speak up no matter what your line of work is in the company. Thank you once again for writing a review and we wish you well on your future endeavors!

      Explore other reviews about TTEC

      5.0
      11 Jun 2026
      Custiner service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote work, easy to work with.

      Cons

      Not much training, only 2 weeks provided and then QAs begin right away.

      avatar
      TTEC Response
      5d
      Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
      4.0
      18 Jun 2026
      Health insurance customer service agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Not a bad job for someone who needs the flexibility of working remotely.

      Cons

      Representatives were moved around quite a bit between different supervisors, which was both challenging and disappointing at times. It's always nice to be able to build a relationship with a set team/supervisor and be able to stick with that team for awhile.

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