Ample opportunity to learn and develop - Senior Team Manager Sutherland Employee Review

3.0
4 Mar 2013
Recommend
CEO approval
Business outlook

Pros

* Enough opportunity to learn - both from your Superiors and through in house Talent Management Development Programs * High exposure and career guidance for the Top Notch performers - Mentored by Managers * Salary will be credited on the last working day of the month (highly commendable !!!) * Transparent Annual Appraisal System. * Ethics Team and help line to address employee harassments and other work place related issues. * Female employee Transportation policy - for female employee security.

Cons

* Eventhough annual appraisal are conducted in a very transparent manner, the hikes are meagre. * Most of the promotions are happening in the Senior Management Levels. To balance the cost impact, consultant to senior consultant promotions are minimal. * Salary disparity - Min max variance for a Single designation is high (even though employees in same designation are having equual years of experience. Its observed that sometimes employees who are below in Level (designation) are having higher CTS than the other one (For Example TLs earning more than GLs, GLs earning more than the Account Manager, Consultants earning more than Senior Consultants etc !!!!). * People Centricity - Even if the Organization proclaims that they are pro employee , in reality it's the other way round, atleast in bigger accounts. Tenured employees ,especially high cost ones, are always prone to "referred to bench" when it comes to ramp down or head count stratification. * Less work - life balance especially for Supervisors and Managers (even for associates too). * Illogical Head count reduction for increasing productivity which is putting added burden on the existing employees of that particular program. *

Explore other reviews about Sutherland

5.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Full time ,equipment provided by company, many different projects hiring. 401k, very hands on company

Cons

Depending on the project your on project. On camera with photo taken every 3 mins for remote.

1.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Remote work and great coworkers

Cons

Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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