Horrible work culture and office politics - Senior Associate Sutherland Employee Review

1.0
3 Apr 2026
Recommend
CEO approval
Business outlook

Pros

1. Gives work from home. But you'll wish that you came to office after seeing how they treat WFH employees 2. If you can tolerate the environment, then it's good for freshers as you will get some industry experience.

Cons

1. Any company that needs to show that they are a great place to work every fortnight has a bad work environment. 2. Intense office politics. They don't really care about capable employees. More interested in uplifting their favorites. 3. Managers will conjure up imaginary policies to prove their harrasment and abuse. 4. Main issue are the managers. They are on a power trip of some kind. I can bet top dollar that they won't get hired in any other decent company. No wonder they are here for years. 5. Manager in my former process has implemented a new fraud policy wherein you have to maintain a certain quality score to even apply for leaves. Human rights? What's that? 6. Every single manager in my process had violated multiple human rights. 7. Here HR doesn't really care about the low level employees. They will bend over backwards for their senior members. 8. Salary and increment is a joke. 9. You will see all the good workers resigning every now and then. Whoever has a backbone has resgined. Now the team is filled with yes mam people.

Explore other reviews about Sutherland

5.0
21 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Remote work, reasonable pay, and flexibility with work scheduling.

Cons

Benefit plans are expensive if you have any dependents on the plan.

1
3.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I worked with Sutherland for five years, and one of the main benefits was the ability to work from home. During my first campaign, the manager and certain account managers were great to work with—they listened, showed genuine concern for employees, and were supportive. Even when the company experienced cutbacks due to losing contracts, they often made an effort to transfer employees to other programs so they could remain employed.

Cons

Some individuals within the company can be difficult to work with at times. The pay is lower than expected for the workload, and raises during work anniversaries are often minimal or difficult to obtain. In some cases, increases may only be a few cents. Job security can also be uncertain due to contract changes, and positions are not always guaranteed long-term. Additionally, concerns raised by employees are not always addressed as effectively as they could be. Overall, I would consider working with the company again if needed, but I would view it more as a temporary job rather than a long-term career opportunity—it provides a paycheck, but may not offer strong growth or stability.

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