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      Sun Life

      Engaged employer

      Sun Life reviews

      Service Desk Agent - avoid for all costs - Service Desk Agent Sun Life Employee Review

      2.0
      19 Apr 2018
      Service desk agent
      Recommend
      CEO approval
      Business outlook

      Pros

      colleagues were great, we had brilliant few nights out

      Cons

      Bad management, load of calls coming in , call centre environment, no holidays, money is very bad compared to same jobs in different companies, HR is practically running the show

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      5.0
      28 Oct 2025
      Director
      Recommend
      CEO approval
      Business outlook

      Pros

      Work Life Balance, Salary, Benefits

      Cons

      Communication channels are ineffective at times.

      2.0
      25 Jun 2026
      Senior manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Sun Life provides competitive benefits, remote work opportunities, and the chance to work alongside knowledgeable professionals. The company offers strong learning opportunities within the disability and leave management space.

      Cons

      Staffing reductions and increasing workloads have made it difficult for some teams to maintain service levels while preserving employee well-being. Leadership communication and support can vary by department.

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