Not a real startup nor a real sales gig - Account Executive SpotHopper Employee Review

1.0
17 Jun 2019
Recommend
CEO approval
Business outlook

Pros

"Flexible" hours, mostly nice coworkers, work from home opportunity. If you’re looking to chill, not use your brain (actually frowned upon if you provide any valuable contribution) and follow whatever management says, look no further.

Cons

- Regardless of how it is put, SpotHopper makes Squarespace equivalent sites (maybe worse) for restaurants and bars and "automates" social media. There's no AI involved or any real data analysis. - Even if you crush quota, you'll be making closer to the bottom end of the compensation. - Management is a mess, no one has any sales experience other than using WikiHow - Legal team has no real credentials and contracts written hold no value. Occasionally charges clients wrong so get excited for a client to yell at you for billing them for the whole year instead of by month. - You get ~.25% "equity" per year for hitting ALL of your quota goals for the year. Even if you did, enjoy .25% of a LLC worth $0! - Very high churn/unsatisfied client rate. Many fight with their cc companies to cancel and Spothopper almost always loses which means clawback for you. - No promotions! - Everyone receives a different stipend amount with no thought into how much their cities' cost of livings are. Hint: it's not very much and supposed to cover medical/dental insurance, travel to clients, parking, cellphone, home office needs, and more. - No culture or values - never meet up with any of your coworkers! - If you crush your goals for the month, congrats you get a trip to a random city in the US to sell! - Office got moved from Brooklyn to Wisconsin so I think that speaks for itself.

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SpotHopper Response
6y
Hi former DC rep and thanks for leaving a review! We’re honestly appreciative of your feedback and strive to ensure that our work environment is the best it can possibly be. Unfortunately we do also feel the need to fact check a few of the things in this review to not mislead other employees and applicants: -You were in fact employed for 7 months not over 1 year -We do not agree at the AE role is a good fit for those who are “Looking to chill”. It’s a role that requires hard work and this attitude is perhaps one reason why you were not successful in this role. -Our websites are custom designed by a team of web designers, developers and professional photographers and videographers. Squarespace is a great do it yourself product but does not offer any of this. -Our algorithms use reinforcement learning based AI to select the optimal website layouts, post times and more to maximize revenue for our customers. It’s very cool and drives an extra 10-20% in revenue! -We don’t like to disclose our valuation, but we are more than doubling every year and have been honored to earn millions in annual revenue from our customers. -Yes you need to hit quota and stay with the company for over a year to earn ownership in the company. We reward our top performers! -Our monthly retention rate is 99%. In fact just about all of the sales you did make are still with us today and we do want to thank you for this! -Actually 4 of our sales reps were promoted last month alone! You do need to hit quota to get promoted however, which is why you unfortunately were not eligible. -We’re very proud of Milwaukee and it has been the best city by far to recruit and build our BDR team. The cost and applicant availability in New York was no match for MKE (Go Bucks!)

Explore other reviews about SpotHopper

5.0
19 May 2026
Recommend
CEO approval
Business outlook

Pros

I've been an AE at SpotHopper for just over a year and this role has exceeded my expectations in almost every way. First and foremost, the sales training is hands down the best I've ever experienced in any role at any company. Management is genuinely supportive and invested in your development, the culture is collaborative, and the earning potential is real. There are clear paths for growth and leadership recognizes and rewards performance. For the most part, if you're performing and hitting quota, you have the autonomy to build your own schedule and hours. One thing that stands out about management here is that everyone has actually done the job. Your sales manager was an AE at some point and was crushing quota. Nobody in a leadership position got there without putting in the work first. That makes a real difference because when they coach you, they're speaking from experience, not a playbook. Another thing that sets this role apart is what you're actually selling. SpotHopper delivers real, measurable results for local restaurants, and seeing the positive impact you can help make a reality for your customers is one of the most rewarding parts of the job. It's a lot easier to sell something when you genuinely believe in what it does for people. A note on the negative reviews: This role is not for everyone, and the low-rated reviews make that pretty clear. If you need leads handed to you to hit quota, you're going to have a bad time. The people who wash out here tend to be the ones who weren't ready to bet on themselves. The people who stay? They're killing it.

Cons

Turnover can be noticeable. Some great people have cycled through. It's not at all uncommon in sales, but worth knowing going in.

4.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

I was able to become a Senior Business Development Rep in exactly one year and make the Top 25 BDR's in the company at the same time. The effort you exert matches the rewards. AMAZING upper management. My manager, Elaine, advocates for me every single step of the way to make sure I'm hitting my goals and also enabling the best career trajectory. If she wasn't my manager, I know I'd still be in a good place but having that cheerleader relationship with, essentially, your boss is a great feeling and you know they're genuinely in your corner. Inspiring teammates. Everyone is working hard and it never feels like there's negative internal competition. I've never met anyone here who I didn't enjoy talking and working with. Remote working is always a luxury no matter the position and this one is no exception.

Cons

You really have to keep yourself accountable to your own work and practice the important steps laid out. Your managers can only provide so much guidance; outbound velocity and quota are yours at the end of the day. Pay could be a tad bit better but ultimately I think compensation is fair enough.

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