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Southern Vacation Rental

Part of VTrips

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Sad place to work - Guest Services Manager Southern Vacation Rental Employee Review

1.0
19 Feb 2016
Recommend
CEO approval
Business outlook

Pros

Offered good money for the position. Had lots of beautiful properties they managed. No two days the same. Lots of perks and incentives.

Cons

Hiring and firing all the time. Enormous amount of guest complaints. Not enough staff on weekends when most service is needed. Never get the opportunity to use the perks or have to jump though a lot of hurdles to use them. Salary means always 55hrs/week or more. Upper mgmt seem to always be hobnobbing with property owners and don't care about guest experience. "Good ole boy system".

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Southern Vacation Rental Response
7y
Thank you for supplying your review on the organization. We know that this line of work is far from easy and in the Guest Services department there are complaints from customers. We strive to get guests the attention they need to make their stay better.

Explore other reviews about Southern Vacation Rental

5.0
29 Nov 2023
Recommend
CEO approval
Business outlook

Pros

Work environment Management support Great team Wonderful business model

Cons

There are no cons to my position. Thankful for the challenging and rewarding work.

2.0
18 Nov 2025
Recommend
CEO approval
Business outlook

Pros

-Decent benefits -Work from home flexibility -Ability to write your own paycheck

Cons

– Zero acknowledgment from upper management, while they actively took credit for my (&others) work and results. – Multiple roles were eliminated and their full workloads were pushed onto remaining employees with no additional pay. Over two years, 4–5 positions were cut and their responsibilities were dumped on me (and others), turning a 40-hour week into a 70-hour one — yet quota expectations stayed the same. – Operations managers were put in charge of the sales department despite having no sales experience and no understanding of the sales process. Having operations write the sales pitch and training materials for sales executives (also policing & forcing its use) was completely misaligned with best practices. – When I left the company, my entire pipeline of sales was suddenly “cancelled,” despite maintaining a cancellation rate below 2% for years. This happened to many other sales employees as they left as well. -My integrity was challenged when the service I was selling repeatedly failed clients, forcing me to question whether it was ethical or aligned with my values to continue promoting something with such a high failure rate.

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