Where to begin. Can't advance in the company unless you kiss the correct managers tushy. If you get recognized by your 20 something manager you are quickly put down. Constructive criticism is quickly turned into just criticism with agents being threatened to be hit, attacked and told how unprofessional you are. When trying to address this with other management team you are told that they will look out for it but in the process will go and tell that manager what you said.
Sad part.. Giving 1 star is being nice. It's actually sad there CEO weight read or care.