Toxic, cult-like environment - Front Desk Receptionist SoulCycle Employee Review

2.0
31 Oct 2024
Recommend
CEO approval
Business outlook

Pros

I loved the perks of discounted merch, free classes, and getting to know awesome customers over time.

Cons

The manager and assistant manager were bullies. Popular teachers were put on a pedestal and praised to the point where they transcended the rules. If I upheld the rules from the training I received in a situation in which a popular teacher wanted me to bend rules for them, I would actually get in trouble for it. It was a clique, so if you were outside it, it was pretty miserable.

Explore other reviews about SoulCycle

5.0
27 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Fun environment, good people, ride for free

Cons

Lots of cleaning involved around the studio and bathrooms

4.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work with a friendly and supportive team. Everyone is approachable and willing to help, which makes onboarding and day-to-day work much easier. The work environment is collaborative, and management is generally flexible and understanding. Overall, it's a positive workplace where people genuinely want to see each other succeed for the most part.

Cons

While the immediate team was excellent, upper management often appeared disorganized. It was challenging to receive timely feedback on performance, and the review and compensation processes lacked clear communication and transparency.

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