30 Sept 2015
SoulCycle Response
10yThank you for your hard work and for taking the time to tell us about your experience working at SoulCycle. We are sorry you felt you were not set up for success and are certainly going to take this feedback into account for the betterment of the team moving forward.
Everyone who works in facilities here is having a direct impact on the SoulCycle experience for our riders. To facilitate this, we often work non traditional hours to avoid inconveniencing riders during their time at the studio. Furthermore, our facilities team is encouraged to work a manageable schedule unless its tending to an emergency. We apologize if you have felt uncomfortable with this practice at any time.
And thank you so much for your insights regarding drywall work - this is so good to know. We will take all this feedback and be better in the future, so thank you so much for taking the time to share! We wish you all the best.