A great community at my studio, horrible communication from corporate - Keyholder SoulCycle Employee Review

3.0
28 Jul 2020
Recommend
CEO approval
Business outlook

Pros

absolutely no complaints about working at my studio. Everyone is so sweet and very good at their jobs.

Cons

Corporate is shady, secretive, does not appreciate the smaller markets, does not communicate change well, guilty of performative activism, and during tough times they left us out to dry.

Explore other reviews about SoulCycle

5.0
6 Feb 2026
Recommend
CEO approval
Business outlook

Pros

-Flexible hours -Kind people -Free classes

Cons

-Needy Clients -Sometimes early mornings

4.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work with a friendly and supportive team. Everyone is approachable and willing to help, which makes onboarding and day-to-day work much easier. The work environment is collaborative, and management is generally flexible and understanding. Overall, it's a positive workplace where people genuinely want to see each other succeed for the most part.

Cons

While the immediate team was excellent, upper management often appeared disorganized. It was challenging to receive timely feedback on performance, and the review and compensation processes lacked clear communication and transparency.

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