Great Team at the Clinic Level, Major Issues with Corporate Leadership - Manager Skin Laundry Employee Review

Outside of the individual clinic teams, corporate leadership creates many of the challenges employees face. Communication is consistently poor, with major operational changes, pricing updates, and new protocols often announced through Zipline posts with little to no explanation, training, or guidance on implementation. Employees are expected to relay these changes to clients and teams without being given the necessary information themselves. Leadership accountability appears to be lacking. Concerns regarding upper management (District Manager) have been raised multiple times by employees, yet little action is ever taken. Especially since all of HR was fired. There is a strong perception that favoritism influences decision making, which has contributed to low morale and a lack of trust in leadership. The company's focus on growth and revenue has increasingly come at the expense of both employee satisfaction and patient experience. Appointment times continue to be shortened, creating a rushed environment where meaningful client interactions are nearly impossible. Rather than prioritizing patient outcomes and long term relationships, employees are heavily pressured to upsell additional services and products on top of memberships. Company wide meetings are often discouraging rather than motivating. Leadership frequently focuses on negative financial performance without providing clear solutions, support, or actionable strategies for clinic teams. Employees are left feeling blamed for issues that are largely outside of their control. What is most disappointing is that the organization often speaks about patient care and culture, yet many day to day decisions suggest revenue generation is the primary priority. The result is an environment where employees feel unsupported, clients feel rushed, and the overall experience lacks the personalized care that originally attracted many patients and staff to the brand.