Poor management - In Store Shopper Shipt Employee Review

1.0
13 Nov 2023
Recommend
CEO approval
Business outlook

Pros

Tips, flexibility, and that’s about all

Cons

The app for the shopper is terrible, my shopper card always quit working every time they updated the app which I would have to wait in line with support on the phone to reactivate it whilst a line of inpatient people waiting to check out are behind me. Their rating system is terrible because it doesn’t take in to consideration other elements that make affect your delivery window such as traffic weather holiday rushes car accidents. Rating system is rigged for failure in getting your stats.

Explore other reviews about Shipt

5.0
19 Oct 2025
Recommend
CEO approval
Business outlook

Pros

You can pick your own schedule

Cons

Tips aren't always given on the orders.

3.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility—Could set my own schedule. It could also be fun, and sometimes quite rewarding when customers were nice and appreciative. I credit Shipt for introducing me to gig work, as it led me to other, better-paying gig jobs while keeping the schedule flexibility that I need.

Cons

Pay—it’s pretty much poverty-level considering how much work goes into shopping for customers. While I didn’t Shipt full-time, I DID put in at least 30 hours a week doing this shopping. For all of that, the most I made in any given year was $13,000! And I worked hard, got great customer reviews and consistently good tips. Occasionally, there would be newspaper articles about the random Shipt shopper who made $100,000/year! What such articles glossed over (this fact would be buried somewhere deep in the text) was that the shopper in question consistently worked some 80-100 hours per week. So if you broke down that fabulous six-figure pay by how much time the shopper was spending doing the work, it really doesn’t come out to all that much. The other pay issue worth mentioning is that in 2020, right when Covid was rampant, Shipt announced that they were “restructuring” the way they paid shoppers. What this translated to was that they were now paying us even less than they had previously done! That’s when I began to be soured on Shipt. I continued to do it for a while longer, but eventually went to other gigs that paid more.

See reviews by: Helpful|Rating|Date|All