Destructive Financial Management Decisions - Independent Contractor Shipt Employee Review

1.0
8 Nov 2022
Recommend
CEO approval
Business outlook

Pros

I began working at this company during the first weeks of Covid-19. We were considered heroes, paid exceptionally well, and the company took care of it's employees during the height of the pandemic.

Cons

Since new management has taken over the company, pay has been cut to below minimum wage, shoppers who earn more are deactivated without reasoning, and the algorithm has been entirely rigged to cut costs at the expense of customer service. This company cannot continue to operate with memberships in decline the way that they are. Their revenue is plummeting due to terrible management decisions that has radically changed everything about the app in a short time frame. It was good the way it was, members and shoppers alike are very unhappy and frustrated with these annoying changes. The corporate team has absolutely crashed their reputation into the ground because of unethical decisions to manipulate cost structures. They have outsourced most of their customer service lines and are almost entirely unresponsive to complaints and suggestions.

Explore other reviews about Shipt

5.0
5 Sept 2025
Recommend
CEO approval
Business outlook

Pros

Great for extra cash, work on your own schedule

Cons

Pay depends on your schedule and market availability

3.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility—Could set my own schedule. It could also be fun, and sometimes quite rewarding when customers were nice and appreciative. I credit Shipt for introducing me to gig work, as it led me to other, better-paying gig jobs while keeping the schedule flexibility that I need.

Cons

Pay—it’s pretty much poverty-level considering how much work goes into shopping for customers. While I didn’t Shipt full-time, I DID put in at least 30 hours a week doing this shopping. For all of that, the most I made in any given year was $13,000! And I worked hard, got great customer reviews and consistently good tips. Occasionally, there would be newspaper articles about the random Shipt shopper who made $100,000/year! What such articles glossed over (this fact would be buried somewhere deep in the text) was that the shopper in question consistently worked some 80-100 hours per week. So if you broke down that fabulous six-figure pay by how much time the shopper was spending doing the work, it really doesn’t come out to all that much. The other pay issue worth mentioning is that in 2020, right when Covid was rampant, Shipt announced that they were “restructuring” the way they paid shoppers. What this translated to was that they were now paying us even less than they had previously done! That’s when I began to be soured on Shipt. I continued to do it for a while longer, but eventually went to other gigs that paid more.

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