Overpromised and underdelivered - Communications Specialist Shipt Employee Review

1.0
15 Sept 2020
Recommend
CEO approval
Business outlook

Pros

-training was thorough and informative -you encounter some really nice people individually--especially the trainers

Cons

-pay is awful relative to what's expected of you -since everyone is working from home for the foreseeable future, you don't get any of the in-office perks that are so heavily touted in the interview -lack of support from supervisors/management -expect zero work/life balance and zero schedule predictability or regularity

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Shipt Response
5y
Thank you for taking the time to leave your feedback! We agree that our trainers are very thorough and very nice people! We know that the WFH home situation is not optimal for many and we are constantly looking for ways to provide impactful benefits while at home, such as offering an internet stipend, extra PTO in June, and a new online training platform for people to learn new skills and get prepared for potential advancement.

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5.0
19 Oct 2025
Recommend
CEO approval
Business outlook

Pros

You can pick your own schedule

Cons

Tips aren't always given on the orders.

3.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility—Could set my own schedule. It could also be fun, and sometimes quite rewarding when customers were nice and appreciative. I credit Shipt for introducing me to gig work, as it led me to other, better-paying gig jobs while keeping the schedule flexibility that I need.

Cons

Pay—it’s pretty much poverty-level considering how much work goes into shopping for customers. While I didn’t Shipt full-time, I DID put in at least 30 hours a week doing this shopping. For all of that, the most I made in any given year was $13,000! And I worked hard, got great customer reviews and consistently good tips. Occasionally, there would be newspaper articles about the random Shipt shopper who made $100,000/year! What such articles glossed over (this fact would be buried somewhere deep in the text) was that the shopper in question consistently worked some 80-100 hours per week. So if you broke down that fabulous six-figure pay by how much time the shopper was spending doing the work, it really doesn’t come out to all that much. The other pay issue worth mentioning is that in 2020, right when Covid was rampant, Shipt announced that they were “restructuring” the way they paid shoppers. What this translated to was that they were now paying us even less than they had previously done! That’s when I began to be soured on Shipt. I continued to do it for a while longer, but eventually went to other gigs that paid more.

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