Best of both worlds right now - Anonymous employee Shipt Employee Review

5.0
12 Jun 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Toxic leadership has been replaced with smart, courageous people who don't give in to nepotism or have a fear of hearing critical feedback. Lots of freedom, career growth and autonomy. People actually use their unlimited PTO. Typical start up perks like free food and office dogs.

Cons

Still a start up in many ways, lots of ambiguous situations arise, need to put more process in place. Weirdly resistant to bringing in Target ideas/policies, even when they would benefit Shipt. Salaries need to be more competitive, its not 2015 anymore. Need stronger HR, onboarding is pretty weak, I had to teach myself things like how to use the video conference system. There are still a few managers who think the recently "departed" CPO and CTO were great leader models... read the writing on the wall folks....

avatar
Shipt Response
7y
Thank you for your feedback! We are glad you feel autonomous in your position and that there is room for career growth. We are growing quickly, but we are continually striving to improve upon trainings for all employees. Thank you again for your feedback!

Explore other reviews about Shipt

5.0
19 Oct 2025
Recommend
CEO approval
Business outlook

Pros

You can pick your own schedule

Cons

Tips aren't always given on the orders.

3.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility—Could set my own schedule. It could also be fun, and sometimes quite rewarding when customers were nice and appreciative. I credit Shipt for introducing me to gig work, as it led me to other, better-paying gig jobs while keeping the schedule flexibility that I need.

Cons

Pay—it’s pretty much poverty-level considering how much work goes into shopping for customers. While I didn’t Shipt full-time, I DID put in at least 30 hours a week doing this shopping. For all of that, the most I made in any given year was $13,000! And I worked hard, got great customer reviews and consistently good tips. Occasionally, there would be newspaper articles about the random Shipt shopper who made $100,000/year! What such articles glossed over (this fact would be buried somewhere deep in the text) was that the shopper in question consistently worked some 80-100 hours per week. So if you broke down that fabulous six-figure pay by how much time the shopper was spending doing the work, it really doesn’t come out to all that much. The other pay issue worth mentioning is that in 2020, right when Covid was rampant, Shipt announced that they were “restructuring” the way they paid shoppers. What this translated to was that they were now paying us even less than they had previously done! That’s when I began to be soured on Shipt. I continued to do it for a while longer, but eventually went to other gigs that paid more.

See reviews by: Helpful|Rating|Date|All