Lower/Middle Management Poor & Incomplete Diversity Issues - Senior Advisory Solution Consultant ServiceNow Employee Review

2.0
7 Dec 2023
Recommend
CEO approval
Business outlook

Pros

On the whole it was the best company culture I have experienced. On paper, opportunity to earn/hit your quota looks good. Vast array of out of the box capabilities built on the Platform. Diversity - very positive if you are female.

Cons

Entry level and mid-level SC managers/directors (about 75% of them) are almost totally focused on self-promoting and personal branding activities, either internal activity or LinkedIn messages. Very little time given to coach, mentor and develop the team of SC's they are supposed to be responsible for, most of their time spent on objectives that drive them to promotion. Felt like only lip-service is paid to discussions on growth and development but no actual activity or real tangible support by the manager to help you. There are still issues with diversity. Can be strange that with so much effort made, using positive discrimination methods, that the organisation prefers to fill diversity quota's than the best fit. There are people that still find themselves excluded, Still hearing of employee's passed over, based on what they believed to be, their ethnicity and/or age. Account assignments are key to hitting your quota, plenty of people hitting and exceeding their quota, but plenty of others repeatedly left on maintaining low or non-spending customer accounts. It is a, "if your face fits" environment, get used to it! Way too much pressure to learn new areas and many of my accounts languished in legacy IT solution and low spend cycle, together with the other cons listed above, these caused me to leave.

Explore other reviews about ServiceNow

5.0
3 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

2.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.

Cons

The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.

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