ServiceNow Reviews

4.1

81% would recommend to a friend

(5,666 total reviews)
avatar

Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,666 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

6K reviews
2.0
6 Jan 2020

Suck management

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good technology and fast growing

Cons

Bad management. Only playing musical chairs and putting the blame on the colleagues.

3.0
8 Oct 2019

Territory Manager

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great product and customer base.

Cons

Sales management has been changed 3 times within just one year. Target is unrealistic.

5.0
24 Dec 2025

The company is great overall

Recommend
CEO approval
Business outlook

Pros

Benefits, culture, platform, agility and people's attitude

Cons

New Leadership, predominantly from Salesforce and Oracle, will eventually turn us into another mediocre enterprise

Viewing 1 - 3 of 5,666 Reviews

Glassdoor has 6,598 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.