HI Support Team, Hyderabad, India - Honest Review - Technical Support Engineer ServiceNow Employee Review

1.0
14 Jul 2020
Recommend
CEO approval
Business outlook

Pros

- Stocks and benefits. - 1 month notice period. - You will be forced to work beyond your limits, you will learn to handle pressure if you can work.

Cons

- Stock options will make you work life a slave, choose wisely. - No much career growth - Even the pay will be low due to stock options. - Management is the worst. Few of them are just show pieces and cannot even handle escalations. - All Managers were once colleagues in CA, they were not evaluated atleast. - No work life balance. - Your salary, career everything is in the hands on managers. HR has no role in the organisation. - You need to work during weekends twice a month without any allowance. - Policies in India are different from global policies, which are the worst. - Few Engineers dominate other Engineers with their extra managerial skills, don't fall for them ever!

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5.0
3 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

3.0
24 May 2026
Recommend
CEO approval
Business outlook

Pros

Free snacks Leadership opportunities Stable work given current ai market You can get challenging engaging work but it comes at the cost of putting in extra hours Smart and helpful people work here

Cons

Work can a bit boring if not on something cutting edge Dev experience is pretty bad, moving xml files around that contain the actual code, proprietary low/no code platform to build products Full of Indians, diversity is a joke in engineering. It feels like a cost cutting measure more than anything else tbh Very much a checkbox mentality when building products instead of long term thinking with quality and usability Doubts about upper leaderships navigation during rise of ai Pay is nothing near what it should be, especially after stock dropped almost 40% yoy Certain internal processes are difficult for no other reason than we made them like that, lots of reaching out to people for rqts, signoffs, adjustments etc

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