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ServiceMax

Acquired by PTC

Is this your company?

Engineers, do not work here! - Anonymous employee ServiceMax Employee Review

1.0
25 Jul 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

health insurance benefit is good

Cons

Servicemax is a sales driven company with engineering as an afterthought. Do not expect to see healthy engineering practices here. The technical debt here is extremely high. Adding or fixing features has turn into a mess. Having to work with a remote team is frustrating because there is lack of communication (time difference, language barriers, etc). Work can take days to finish because of this. The technology is also very outdated, and not at all innovative. Do not expect to develop your career here. There are a lot of politics in upper management and lack of transparency. There is a lot of finger pointing when things do not get done. Communication is awful between upper management and the rest of the company. The culture among upper management is also highly questionable as well. No 401k benefits

Explore other reviews about ServiceMax

5.0
4 Jan 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Best people, creative projects, great atmosphere. Everyone wants you to succeed.

Cons

None I can think of.

2.0
29 Feb 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

*Fully paid medical benefits *Free catered lunch every Thursday *Impressive new Headquarters (also a con...see below) *Talented and educated coworkers *Good work/family balance *Still have utmost respect for C-level exec team

Cons

*New qualified leads are far and few between. Pretty much 100% cold call outbound *New office space lacks proper work stations to set employees up for success...long tables with low glass inserts feels like a call center. *Pay scale seems to be way off for industry standards and experience *Unreasonable quarterly/annual goals combined with excessive threats for not reaching them. Feel micro managed by reports. *Emphasis on exceeding unreasonable quotas to achieve poor accelerators (completely dangling the carrot that will always be right outside of reach) *Excessive mandatory basic trainings that are poorly executed combined with TONS of busy work and certifications that never seem to even be looked at or used once completed *Leadership and decisions between divisions that were once aligned are completely out of whack *Culture now seems to lack positive energy and spiraling out of control fast. Collaboration and innovative thinking feels frowned upon, but leadership touts the the exact opposite. Actions speak louder than words!

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