ServiceMax Reviews

The biggest problem is that the total addressable market is nowhere near what it is hyped up to be. Suppose I say the following to you: "We provide the best-in-class solution for field service management. We currently have X number of customers and Y number of total users. However, the total size of the field service industry is Z, which means that Q is the total addressable market we have yet to tap. Q is a huge number, thus the potential is extraordinary." Sounds good, right? Well, not so fast. What this little story doesn't tell you is that what the supposed huge addressable market wants and what Servicemax provides are two totally different things. For example, the vast majority of that addressable market are companies with less than 50 techs, but Servicemax does not serve companies with anything less than 100 techs. Huge slice of that big pie gone right there. As for what's left of the pie, one of the biggest needs those folks are trying to address is route optimization, which just happens to be a huge gap for Servicemax. There are things on the roadmap to improve in this area, but they've been on the roadmap for years. Where Servicemax is really good and does exceedingly well are in situations where: 1 - The company has a minimum of 100 techs. 2 - The techs are going out onsite to do install/repair type work. (Not any sort of cleaning service, or painting, or anything else where route optimization matters but first time fix rate and mean time to repair does not.) Any company that meets these two criteria should seriously consider Servicemax. The ROI is huge. But how big is the total addressable market that meets this criteria? I'm thinking maybe 5% (at most) of the total field service industry that a rosy picture is painted of. As such, 99% of the conversations sales teams have end up going nowhere. Sales reps end up frustrated when they realize that the actual opportunity to find and close deals is a tiny fraction of what they were led to believe.