Pros
Exposure to a wide range of technical troubleshooting and escalations
Opportunities to take ownership of projects and documentation
Good hands-on experience with support operations and customer issues
Cons
Expectations and priorities could change frequently, making workload management challenging at times
Policies and attendance expectations did not always feel consistently applied across team members
Communication around priorities, ownership, and responsibilities could sometimes become unclear
Feedback occasionally felt more personal than constructive
Workload and burnout concerns did not always feel fully addressed
Management approaches sometimes varied depending on the situation, which could create confusion or stress
Shifting responsibilities and changing expectations occasionally made it difficult to maintain consistency