Awful treatment of disabled employees - Anonymous employee Prudential Employee Review

1.0
3 Feb 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Respected name. - Great work/life benefits; good on site gyms in the Newark offices, commuter benefits, work from home policy (at least in my area). - Strong professional development benefits as well. - Senior management tend to be very nice and approachable (though obviously very busy, as they should be).

Cons

- Atrocious treatment of disabled employees: I was accused of faking my ADA protected disability and using it to get out of working by management; HR refused to do anything about the claims and disciplinary actions. - Lots of make-work. - Lots of lifers who've been with the company for 15+ years, who are basically immune to being fired; they sit around saying "that's not my job" to everything, then they high-tail it out the instant the clock hits 4:00. - Opaque, glacially slow processes for almost everything from hiring to promoting to IT security. - Outdated, cumbersome technology (IE8, Lotus Notes) that has a huge negative impact on productivity. - Rampant, transparent favoritism by managers. - Certain teams and departments exclusively hire young kids fresh out of college who haven't learned how to assert themselves in corporate and get pushed around by directors/VPs. - Newark can be sketchy; I'm a big guy but even so I occasionally feel nervous because weird types approach me sometimes.

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Prudential Response
10y
We appreciate your feedback. We're very concerned to hear about your experience and encourage you to email us at staffing@prudential.com so we can investigate further.

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5.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance okay and the comp is not bad

Cons

Little small org changes here and there all the time.

1.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

They take you to lunch on your first day. Hybrid 2 days in the office, but I'm sure that will increase. The benefits & pay.

Cons

No training at all. You learn by failed case work and what other coworkers tell you. They expect you to do case work you have never processed before. If you fail too many cases, they put it against you and say your quality is bad. Train normally and the quality wouldn't be bad. If you continue to do "bad", they will just put you on phone calls every day to help rude and mean old people. Upwards of 40+ calls daily. They also don't put everyone on phones even though they say being on phones is an essential part of the job. They pick and choose their favorites to do casework and put everyone else on phones daily. Managers are useless and just sit in meetings all day and don't offer help, training, or guidance. Managers also provide snobby remarks when asking for clarification or help and answer back as if you are the dumbest person in the room and act as if you should already know the answer.

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