Expected Better - Account Associate Prudential Employee Review

3.0
13 Mar 2023
Recommend
CEO approval
Business outlook

Pros

Fully remote. Good benefits. Promotes an inclusive culture.

Cons

The training is awful. I spent way too much time independently studying procedures and manuals, all of which are more helpful if you already have basic knowledge in the products and processes already. They don't vet their trainers well, some of them should absolutely not be training new hires. I came away from some trainings more confused than when I first went in. I even ended up finding information during all those independent study sessions that contradicted what my manager was teaching us. When I voiced my concerns, asked for help, and requested some accommodations I was told no. Not indirectly, mind you, just no. Everyone had to go through the same training, on the same schedule even if that schedule didn't work for the assigned trainer. Yet it was somehow up to me to know what the trainers schedule was.

Explore other reviews about Prudential

5.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance okay and the comp is not bad

Cons

Little small org changes here and there all the time.

1.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

They take you to lunch on your first day. Hybrid 2 days in the office, but I'm sure that will increase. The benefits & pay.

Cons

No training at all. You learn by failed case work and what other coworkers tell you. They expect you to do case work you have never processed before. If you fail too many cases, they put it against you and say your quality is bad. Train normally and the quality wouldn't be bad. If you continue to do "bad", they will just put you on phone calls every day to help rude and mean old people. Upwards of 40+ calls daily. They also don't put everyone on phones even though they say being on phones is an essential part of the job. They pick and choose their favorites to do casework and put everyone else on phones daily. Managers are useless and just sit in meetings all day and don't offer help, training, or guidance. Managers also provide snobby remarks when asking for clarification or help and answer back as if you are the dumbest person in the room and act as if you should already know the answer.

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