The Power of…..Simplicity? - Sales Paychex Employee Review

2.0
7 Jul 2025
Recommend
CEO approval
Business outlook

Pros

I have made amazing friends at Paychex- the kind that last well past the expiration date of the job. Great trauma bonding friendships!

Cons

Paychex touts the “power of simplicity” which is ironic considering every single thing that should be simple is made increasingly complicated. You will speak Paychexese- a labyrinth of acronyms so prolific, people just speak in letters. “I put ESR in CPQ and it shows up on the EFS but not the MSA- should I go to my DSM or DSA?” They also change the names of things- so people just add the new name to the original name. *HRPRO for example: “they are on PAS/Premier/HRsolutions/ASO/HR PRO” I often fantasized about being the person that renamed things at Paychex—-dream job??? Maybe. Paychex leadership has the ability to gaslight like nobody’s business. It truly is a master class in corporate spin selling that makes you feel like the issue is you (not Paychex), that Paychex is the best company to work for, that you are in the best division in the company and people are lining up out the door to take your spot. You question yourself constantly and try to just work harder. “It will get better” is some weird mantra people utter in whispers on Webex calls (afraid they are being recorded. Complicated compensation plans- good luck trying to figure out how you get paid Unlimited PTO- that no one feels comfortable taking A company who tells clients how to “win the war on talent and reduce turnover” who lays people off left and right, hiring high school grads so they can pay them less, and who has seriously high turnover because what they were told in the interview doesn’t resemble the actuality of the role…. Touts the flex tech stack and then buys Paycor because….well….the flex tech stack isn’t as good (we know). And yet- it’s hard to leave. It’s hard to leave when you believed what they were saying- but when you do it’s like the biggest freshest breath of crisp, clean air. There is a whole world outside of Paychex- go explore.

Explore other reviews about Paychex

5.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Sales training - Team support - Goal oriented work

Cons

Day to day misaligned with company values

1.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Nothing is good about working here.

Cons

Nobody is ever held accountable. Pay is awful. Benefits were all moved out of state, so all providers in the area are all out of network. Jobs are being moved to India. The list goes on. Sales is the absolute favorite department in the entire company. Nothing sales can do is ever wrong, even when they give false information to clients and then the support team has to deal with the fallback. Don't get me started on Payroll.... the entire department has gone to the wind. I honestly don't know how this company ever did good with payroll services. The #1 complaint i got from every single client I interacted with was they could never get ahold of their Payroll Specialist. The company's response to this was to start making other departments learn payroll duties. This year they moved insurance benefits to a plan out of Arkansas, which made every provider I was already seeing become out of network. I had my first major medical scare of my adulthood and ended up paying a few grand out of pocket because U of R was out of network. Promotions are non existent. They make you apply and interview for any role you want to move into. There is nothing good about working here, and i would advise anyone to stay away from them.

2
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