Beware! Toxic Culture…Stay far away - SMB Sales Representative Paychex Employee Review

1.0
1 Jan 2024
Recommend
CEO approval
Business outlook

Pros

Training - 10 Weeks long while building your pipeline (even though it is not effective in the sense of what’s being taught, I had to come up with a pro and saw this silver lining due to it not being as toxic as it is after the 10 weeks)

Cons

Fear based culture: leadership is always threatening with “improvement plans” if goal isn’t obtained right after training. Even if goals/metrics are met if it’s not in the categories they want you will still get threatened for not having XYZ type of business. Old Systems/lack of technology: system to onboard new clients is from 1998 Once you sell the product to onboard a client is a hoops and ladders game to get them within the system Unobtainable Goals: the territory I received/was in never made its revenue/units in two years with two different representative. Unethical Practices: told to lie to clients, for example, upgrading clients in which you tell them they are getting a better package for the same price…..for three months and their bill goes up after that. One client that was dropped on me was being overcharged and audited for a one person company for 5 years for no explanation/reasoning when Paychex was the one to oversee that from happening. Bait & Switch new employee onboarding: was told from three different people during interview process that during training there is a gurantee to make a certain amount as if you were making commission. 1 month into employment; manager says they changed it a while back and everyone misspoken (after you left your previous job)

Explore other reviews about Paychex

5.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

Coop was fantastic, great people to work with and so much to learn. They were able to put a mentor on me who was so informative and helpful! Learned so much!

Cons

Did not have any Cons

1.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Nothing is good about working here.

Cons

Nobody is ever held accountable. Pay is awful. Benefits were all moved out of state, so all providers in the area are all out of network. Jobs are being moved to India. The list goes on. Sales is the absolute favorite department in the entire company. Nothing sales can do is ever wrong, even when they give false information to clients and then the support team has to deal with the fallback. Don't get me started on Payroll.... the entire department has gone to the wind. I honestly don't know how this company ever did good with payroll services. The #1 complaint i got from every single client I interacted with was they could never get ahold of their Payroll Specialist. The company's response to this was to start making other departments learn payroll duties. This year they moved insurance benefits to a plan out of Arkansas, which made every provider I was already seeing become out of network. I had my first major medical scare of my adulthood and ended up paying a few grand out of pocket because U of R was out of network. Promotions are non existent. They make you apply and interview for any role you want to move into. There is nothing good about working here, and i would advise anyone to stay away from them.

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