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      Paychex

      Engaged employer

      Paychex reviews

      Client Service Representative - Customer Service Representative Paychex Employee Review

      2.0
      10 Jun 2016
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits, great co-workers, mostly good client base. 401K match is above standard. Several bump up benefit options that are well worth the premium.

      Cons

      Reorganized our division three times in the last year. You cannot leave for vacation and know who you will be reporting to when you return. Discord among the group has resulted in constant absence with less tenured employees leaving others to pick up the slack.

      avatar
      Paychex Response
      10y
      Thank you for taking the time to write a review. We would like to look into the concerns you mentioned in the review. I am passing this along to the corporate management team. I also suggest that you personally reach out to HR to discuss your concerns. Your conversation will be confidential.

      Explore other reviews about Paychex

      5.0
      17 Jun 2026
      Strategic customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Paychex is a great company to work for. I’ve held multiple roles over 20+ years. There are always ups and downs, but for every position, manager, decision I disagree with, there are ten others that are outstanding.

      Cons

      It’s a large company with many opportunities to grow, but smaller companies may offer higher compensation.

      1
      5.0
      28 Jun 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      People and the overall environment is a positive one. If you do your part, definite long term career potential. It’s not easy- but stable, growing. Worth serious consideration for early career looking for sales experience with a great training program. Also good for mid-career consideration if base salary isn’t the primary reason you are in sales.

      Cons

      Very fast pace that doesn’t suit everyone. If you are looking for easy or just a job to “hang out”, this probably isn’t the right spot for you.

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