Don't go here....don't do it. - Assistant Manager Customer Operations Old Navy Employee Review

1.0
12 Jun 2023
Recommend
CEO approval
Business outlook

Pros

I have made some best friends through old navy. Discount is nice.

Cons

Upper management was AWFUL. They treated us managers terribly. Constantly being micromanaged and belittled us. Constantly questioning why we weren't able to make goals. Old Navy opened a brand new store less than 10 minutes away from ours. We lost a ton of business and therefore struggled to make goals. We would ask for help but never received it. I was personally told that I should have honored a coupon after a customer called me a fat b****. Numerous employees reported one district manager to HR with no changes. I also was yelled at for reporting an associate who was in emotional distress with intentions to act on those stressors. I reached out to HR and was told (by my district manager) that I should have reached out to her instead, as HR has "other problems to deal with". I didn't want to be held accountable for something to that extreme. I was in shock when my DM told me that as again, it would have been on me for not reporting it correctly. I would never recommend this place as a manager unless you enjoy being micromanaged, being called on your days off and unnerving amount of stress.

Explore other reviews about Old Navy

5.0
9 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Good clean and easy to work met a lot of new people

Cons

The hours where short but not as bad

2.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

You might meet some lifelong friends! Long tenure if you are willing to give up everything to try to be a successful employee Good EAP program for short term intensive therapy…

Cons

Public criticism, condescending communication, inconsistent accountability, and fear-based management styles became increasingly common. Feedback often felt reactive rather than constructive, and many employees did not feel psychologically safe speaking openly about concerns. There was also a significant lack of consistency between leaders and stores. Expectations changed constantly, communication was often unclear, and favoritism sometimes impacted accountability and decision-making. Long-term employees who consistently stepped up during difficult periods often felt taken for granted rather than appreciated. Reporting to HR will get you no where. You will be gaslit if you choose to speak up.

1
See reviews by: Helpful|Rating|Date|All