Proud to have worked here but very sad to be "reduced" (laid off). - Customer Service/Cashier Nordstrom Employee Review

4.0
4 Apr 2011
Recommend
CEO approval
Business outlook

Pros

rack division - sales are non-commission so that is perfect to start a career in retail. Great reputation and very financially stable. Very positive environment from managers down. Nordstrom Credit card sign-up incentives - $5 for each card that is successfully processed. Register funtions are touch screen. Returns/defectives can be ticketed/tagged from the register. Transactions and items can be voided/deleted even after pressing Total so don't need to redo transaction or call a manager. Transactions can be suspended and resumed very easily. Customers in line directed to a cashier by using colored flags instead of yelling - flags were fun. Hours and schedules were very good and flexible. Lots of free food. Employees get 20% Discount and can be added to sale prices. Customers are very nice and spend a lot. Did not have any customer issues - that is rare in retail. Nordstrom promotes from within so there are very loyal and happy employees - lots of career advancement and manager training programs. Direct TV in break room and lots of other excellent amenities.

Cons

Cashier position is very low stress and can be very very BORING when it is slow. This job is not for someone who needs intellectual stimulation and variety of work. Can be very frustrating to just stand in one area for 8 hours so it is not good for someone who likes to be more mobile. If you are not good at signing up credit cards your hours get cut without warning and then you are 'reduced' after your 45 day review.

Explore other reviews about Nordstrom

5.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

Great team, great management, brilliant engineers

Cons

Not enough salary for the time given

2.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Decent base pay, somewhat autonomous, great tip potential.

Cons

The company has changed for the worse since COVID. When I came back the mood of the entire store had shifted. Gone were the days of comradery, customer focus, and taking pride in a job well done. In its place there is a new culture of cutthroat sales, a severe decline in customer focus, and worst of all a new focus on profit over customer satisfaction. When I was told that the amount the store charged for a shoe shine was not enough to do the best job I could for a customer I knew things had gone downhill for the company. Not to mention I watch a manager prey on a mentally disabled person in order to secure a sale, when the person could not understand what was being offered. Sad that such a once great company is now just another greed ridden corporation.

2
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