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Nordstrom Reviews
Updated 27 Nov 2023
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Found 22,159 of over 23K reviews
64% Recommend to a Friend
73% Approve of CEO
Found 22,139 of over 23K reviews
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Recommend to a Friend
Approve of CEO
Erik B. Nordstrom and Peter E. Nordstrom
3,755 Ratings
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
Pros
- "Great benefits and it’s great having the liberty to be able to manage your own team and department" (in 1355 reviews)
- "When you work for stock and web department the job is usually Independent and good pay" (in 1312 reviews)
- "discount is great and the people who work there will be just as insane as you are" (in 1175 reviews)
- "I had great coworkers and we were able to make the day to day processes better than some other jobs of similar nature" (in 632 reviews)
- "The culture of Nordstrom is great and makes you proud to work for a company with such a great history." (in 382 reviews)
Cons
- "Most managers don't care and will issue a return even if it is a sketchy or fraudulent activity." (in 983 reviews)
- "There can be long hours and similar to any other sales position it can feel like a roller" (in 785 reviews)
- "Barely will make commission unless you actually make over minimum sales goal which is super hard" (in 668 reviews)
- "No Work/Life Balance: Scheduled me a lot of hours despite being in school full time" (in 544 reviews)
- 5.0FEATURED REVIEW14 Sept 2023Sales Associate/CashierFormer Employee, more than 1 yearTigard, OR
Pros
Great benefits and room to grow!
Cons
The schedule can change every week. However, they are fixable if you have other commitments.
1 - 3.012 Nov 2019Anonymous EmployeeFormer Employee
Pros
Learning opportunities when they have time to chat
Cons
Long working hour on global hour
- 4.08 Nov 2023Anonymous EmployeeFormer Employee, more than 1 yearSalt Lake City, UT
Pros
-Decent employee discounts and employee sales. -Flexible time off. -Generous PTO. -In-depth training that goes above and beyond the competition. -Excellent internal networking capabilities. -Options to participate in a wide variety of communities and programs. -Awesome upper management. -Awesome store-side and operations teams. -Fantastic store managers.
Cons
-Clueless, overzealous lower-level management in certain departments. -Due processes don't seem to be followed correctly when employee concerns are escalated to HR. -Retaliatory complaints and HR escalations don't seem to be properly vetted. -Retaliation seems to be taken more seriously than complaints stemming from someone who is genuinely concerned for their workplace safety and wellbeing. -Certain managers overpromise and under-deliver to their teams.
2 - 2.023 Oct 2023Customer Service Experience RepresentativeCurrent Employee, more than 8 years
Pros
Coworkers are great. Most department managers are great. Diverse hires-people of all identities. Open to progressive events: drag Queen bingo, makeup tutorials for trans folks etc.
Cons
Pay is absurd. Because my department is hourly (as opposed to commission), when salespeople make more money during holiday, anniversary, and other big sales times, we make the same. Even though we (in addition to cafe workers, web fulfillment, logistics, and other behind the scenes departments) are working just as hard. Most of my coworkers are looking for other jobs. I work almost full time and I still qualify for food stamps and the state health insurance. Customers pay for gift wrap service but we don’t see a single cent. If we give the customer some paper for them to wrap at home? Free. When first raising concerns to Erik Nordstrom about compensation, he said “the company is still recovering from Covid” (we ran an increase that year) and when I said my pay is capped in my role he mentioned getting more pay by going into management (they’re not adequately compensated either. And I’m trying to get out of here not take on more) I could add more but there’s a word limit
3 - 1.011 Nov 2023Account Services SpecialistFormer Employee, less than 1 year
Pros
Work from home is convenient.
Cons
When you hire on, they put a great amount of emphasis on potential monthly bonuses, but once on the floor, you find they make it very difficult to make any bonus at all. The rules change almost on a daily basis in all areas. And every supervisor you ask for clarification, gives you a different answer to the same question. And the quality assurance grading of calls is not at all uniform. One tells you to do it this way and the next gives you a low score for taking the first reviewer's advice. You are constantly threatened with write ups/ being fired for the least mistakes even when you are just out of training. It is a very stressful, unhealthy environment and they do have a very very high turn over rate for that reason.
1 - 5.027 Nov 2023Sales AssociateFormer Employee
Pros
Great reputation when it comes to their employee's happiness and overall workplace culture.
Cons
Not a lot of stock to sell your products consistently.
- 4.027 Nov 2023Fulfillment Team MemberFormer EmployeeOakbrook Terrace, IL
Pros
great community, hours and pay
Cons
I do not have any cons.
- 3.03 Nov 2023Warwhouse AssociateFormer Employee
Pros
Pay/benefits. PTO. Times where there is lack of work so you might get a extra day off.
Cons
Having to deal with unprofessional managers. No simple appreciation for dedicated workers. Same repetitive work everyday. Depending on department you could be standing same spot for 10 or 12 hours, clearing debris from shoes. Shipping, where you’re put in a zone with multiple lanes with packages coming at you with unsafe pallets to load in a truck. This is a physically demanding job having to wrap a pallet three times around by hand and be expected to do five other jobs while trying to do yours.
- 3.017 Nov 2023Assortment PlannerCurrent Employee, more than 10 yearsSeattle, WA
Pros
Amazing co-workers and relationships with others, unlimited PTO, Hybrid work
Cons
Lack of strong leadership (used to be a strength of company, jobs continue to get bigger and more complex without pay, tools and systems are hard to work with
- 5.07 Nov 2023Sales AssociateFormer Employee, more than 3 yearsNew York, NY
Pros
I loved working at Nordstrom in college. It was what supported me while going to school in New York. Every manager understood that my part-time schedule would have to be readjusted every semester to accommodate my new classes. The environment was super supportive of my success in school, and ensured that I also succeeded on the sales floor. If you find great coworkers, Nordstrom can become your second family.
Cons
Some departments can become completive due to commission, but that was never an issue for me. Usually everyone is supportive.
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Nordstrom Reviews FAQs
Nordstrom has an overall rating of 3.7 out of 5, based on over 23,052 reviews left anonymously by employees. 64% of employees would recommend working at Nordstrom to a friend and 49% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.
64% of Nordstrom employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Nordstrom 3.3 out of 5 for work life balance, 3.6 for culture and values and 3.4 for career opportunities.