The Good, The Bad and the Ugly!!! - Customer Service III Nordstrom Employee Review

2.0
14 Jul 2010
Recommend
CEO approval
Business outlook

Pros

The company offers good benefits and retirement options. The coworkers offer strong support and it is a friendly work environment.

Cons

It is open 24/7 all year long. You have to request time off 6 weeks in advance and most likely it is only partially approved. Discrimination is eminent in the work enviroment. Scheduling provides special treatment towards employees and the call center is a chaotic environment.

Explore other reviews about Nordstrom

5.0
5 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great benefits and nice people

Cons

No cons to share for this company

2.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Decent base pay, somewhat autonomous, great tip potential.

Cons

The company has changed for the worse since COVID. When I came back the mood of the entire store had shifted. Gone were the days of comradery, customer focus, and taking pride in a job well done. In its place there is a new culture of cutthroat sales, a severe decline in customer focus, and worst of all a new focus on profit over customer satisfaction. When I was told that the amount the store charged for a shoe shine was not enough to do the best job I could for a customer I knew things had gone downhill for the company. Not to mention I watch a manager prey on a mentally disabled person in order to secure a sale, when the person could not understand what was being offered. Sad that such a once great company is now just another greed ridden corporation.

2
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