Pros
As a Technical Help Desk analyst you wont get that call center feeling anymore. Depending on the campaign you are put in your job basically requires to provide assistance to employees that have technical issues such as; -Password Reset -Technical help with Hardware (Computer, peripherals, software) -The people you are speaking on the phone are great people, they are friendly and courteous. Now the company does have Fondo de ahorro (Matched savings plan) that is given late July to all employees. They do offer paid Holidays and have the ability to give the option to work from home, but only after you meet a certain criteria (Metrics and location). -Great co-workers
Cons
-The pay is not that great (Pay is the same with all campaigns including the ones where you are back to back). -Team leads don't take the time to show knowledge e.g. Learning how to set Internet Explorer as default in Windows. -Agents have to rely on Knowledge articles know as KB's, but the majority of KB's don't have enough information for you to be able to correct customer's issue. -The Stars reward program is non existent (I have received 0 points for the past 8 months) - CPUs and Monitors are outdated and in bad shape (consistent computer issues), and you have to make up time for it.