Some genuinely care, others not so much. - Tech Support Micro Center Employee Review

1.0
4 Oct 2023
Recommend
CEO approval
Business outlook

Pros

Biggest pro is the fact that the company seems to genuinely care about the customers. They will go out of their way to make their customers happy. Most of the people you work with are great too and seem to genuinely care about their jobs. Even as high as executive level management, they make time for people and try to grow those around them.

Cons

Some in direct management roles seem to only be there to collect a paycheck. They are stuck in old ways, refuse to adapt their processes for a fast growing field and want the benefits of having power over others, but not the responsibility that comes with it. These same people talk about people behind their back and force a fake smile to the people they speak poorly of. They lie about production challenges, makeup fake deadlines to sit around and play mobile games on their phones and in more extreme cases, fall asleep at their desks. HR leadership is also a complete mess. For a group of people of elder age, they act very childish. They do not mind name calling, and will impede your movement around the office to force you to interact with them. If they feel slighted, they will even deny raises. HR at most other companies are designed for you to feel safe when speaking to them, but here it simply induces dread. Any issue brought up to HR is instead blamed against you and you'll simply have to deal with it. Even the VP of HR will call you a liar to your face when seeking remediation during conflicting instructions given during COVID instead of giving employees the benefit of the doubt and approaching subjects from a neutral position. This exact jaded mentality is why others are leaving reviews referencing the performance of HR in particular. Bad middle management is one thing that can be easily addressed, but poor HR leadership is far too compounding to resolve. These same people that will call you a liar and blame you directly are the same people that will ask why you did not come to them to resolve disputes.

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Micro Center Response
2y
Thank you for sharing your perspective on your time with us and we truly appreciate your service. As far as HR leadership, I appreciate you sharing your thoughts and will take them to heart as I'm sure you've also reflected on the situations that you speak of. I'm sorry you decided to resign due to a dispute with your leadership team before they could help you with a resolution. Best of luck to you as you begin another endeavor. Sincerely, Angie Miller VP-HR

Explore other reviews about Micro Center

5.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

-if you can hustle you can make decent money -room for growth if you can get cool with everyone

Cons

-have to meet the metrics -some of the areas to grow have favoritism

1
5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Customer obsessed culture with a strong emphasis on expertise and service. Leadership is highly engaged, with consistent focus on coaching, accountability, and development through structured one-on-ones and daily execution rhythms. Clear expectations across sales, service, and operations create alignment on what success looks like. The organization provides exposure across multiple business functions, allowing leaders to build well rounded operational and commercial skill sets. High performance environment that rewards ownership, initiative, and results.

Cons

As a smaller, specialized retailer, organizational growth and upward mobility may take longer compared to larger big-box companies. Resources and infrastructure are still evolving in certain areas, which can require leaders to be more hands-on. High expectations and pace can create pressure during peak periods, requiring strong prioritization and resilience. Some systems and processes have a learning curve, particularly for leaders coming from larger, more standardized organizations.

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Micro Center Response
1w
Thanks for taking the time to leave such a detailed review. We read all employee feedback and appreciate your insights on our culture, training, and fast pace. Your notes on where we can improve—like simplifying systems and keeping up communication as we grow—are definitely noted. Thanks for your hard work and everything you're doing for the team. Best - Jennifer Rex - Senior HR Generalist – 614.850.3153
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