They forced a system on our team which essentially broke us all. The system kept "track" of your workload and basically timed how long each complaint can take to handle... Please note the customer service was horrendous and the complaints had to be handled properly to give customers some faith someone cared. Being timed meant these were being rushed and that the customer service the company loved to brag about was thrown out the window!
To add to this, they forced this horrendous system on us, only to announce soon after that our team would be at risk of being made redundant. Now they are going to be left no proper complaint handlers lol and will regret their decisions as non of us have decided to stay, including the manager who was the brains behind the team.
Complaints manager and TLs were amazing and really cared for the company and each team member; we were a family who supported each other during hard times due to other departments failings.
Not to mention they were the only ones who cared about our mental health... The higherups dont care one bit.
You should be ashamed of yourself for the way our team was treated when we was the backbone of the company in helping to redeem itself after such awful complaints were logged for service and delays caused by the systems you put in place.
