-Management - some managers have no idea what they are doing or what they are supposed to be doing. Inexperienced managers all over the company because people get promoted to manager roles when they shouldn't have been. It’s not always best to promote from within. If you are well liked, nothing will be done about poor behavior (not just with managers but all across the company).
-Culture – no events (sporting, happy hours), team outings. Is Summit the only event we have all year? And even then, why isn’t it organized or planned well? Everyone is miserable at the office; no one seems to enjoy coming into the office anymore. Everyone just complains about everything; horrible environment to work in. You walk around and can clearly see that everyone is unhappy. We need to find a way to improve culture but I don’t think we have the resources or the right people to do so. When we do have events, all there is is an open bar, is this all that our culture has come down to?
-Location of office in Santa Clara is worse than Downtown SJ; can’t really walk anywhere for lunch or go anywhere for breaks. Makes it hard to get away from office for a bit so we are all just stuck around one another all day.
-HR/Recruiting – To be honest, what does this team even do here? Department with the least visibility when they should have the most. Communication within team is lacking - they always seem confused. Implementing new programs but can’t execute well (for example: Superheroes on Honey (new program) – why should we use that? At least give us an incentive to use it).
-Executives – no clear direction - are any of them on the same page? Likes to blame lower level employees for anything that goes wrong.
-Sales - fratty and clique-y. All the employees there seem to be more focused on personal drama and “having fun” than being professional.
-Support - Why do we not hire more support agents when the rest of the company is growing so quickly? Shouldn’t support grow as well so we have enough people to actually support our customers? Sales has tripled over the past 2 years but support has barely hired on any FTE in that time frame, so who do they expect to support all our enterprise customers? The support agents make close to nothing and are always stressed out because there are so many support cases and not enough people to handle them all.
-Open office floor plan - no sense of privacy. Impossible to “get away” to take a break. All phone booths and rooms have clear doors. Desk are all next to each other with no wall or separation. Can’t do anything without someone making a comment about it. It’s supposed to increase collaboration but it actually decreases productivity and makes everyone sick of each other.
-Salary - VERY low pay compared to other tech companies in the area. How are employees supposed to survive in the Bay Area when pay is not up to market? Lots of “perks” but salary is very low and if raises do happen, they are not significant.
-Awful computer systems - for a tech company, you would think the systems would be much better. Instead, they all crash and are slow and outdated. How do they expect employees to be productive when we spend all our time trying to fix our computers? IT is super responsive and helpful though.
-PM team consistently roll out products and programs for customers without communicating beforehand with the teams that directly work with the customers ie support, marketing, sales. How do they expect these departments to properly do their jobs when PMs aren’t transparent?
