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Lowe's Home Improvement

Engaged employer

The dead rats stunk up the place - Customer Service Associate Lowe's Home Improvement Employee Review

2.0
26 Mar 2025
Recommend
CEO approval
Business outlook

Pros

Health Insurance 401K Training Diverse work environment Different tasks and customers made the job not repetitive / not dull

Cons

- Employee injuries were common due to the heavy and bulky products which are stocked and loaded on the carts for costumers - little communication about coworkers / one employee passed out in the garden center one year due to heat stroke and ended up dying. They didn't bother closing the store, or telling all the employees that worked there that soemone had died that day! They didn't pass around a card for people to sign ; or share obituary/ funeral details ect. None of the managers seemed to care. - Lots of toxic chemicals and Hazmat cleanup is a joke there. Not enough training on how to handle chemical spills; and how to deal with acid burns. Luckily they have a hazmat hotline on the phones which came in handy one time when I was putting away drain cleaner and one of the bottles had a leak . The acid from the drain cleaner hurt me a bit but i was able to get a hold of the hazmat helpline right away and they helped - One time rats died in the cieling above the restrooms by the breakroom. It smelled real bad for a week until the past control person fished the dead rats out ; made going to the breakroom and restroom unbearable due to the smell

Explore other reviews about Lowe's Home Improvement

5.0
24 Jan 2026
Recommend
CEO approval
Business outlook

Pros

good pay and training for heavy equipment is provided

Cons

boring and slow in the evening

4.0
2 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Some amazing customers and coworkers. Tasks and systems were easy to learn. Sometimes you get lucky and have amazing ASMs and SMs. It's easy to get a good survey when you treat customers like friends, be honest about what you do and don't know, and work to learn what you don't. That goes a long way with customers. I personally truly loved my job and loved spending as much time as I could at work.

Cons

Once you are on someones S*** List they will make it possible to get rid of you. Management only follows policy when it benefits them. Some people get promoted when they have no business working in retail as a leader. The A/C in the store I worked in was always broken during the summer, which made it miserable to work. Some customers are entitled due to they way management will kiss their butts to keep from losing a sale or getting a bad review. Management will make a paper trail to write you up if you mess up or are struggling instead of helping you better yourself. Management does not care about employees' work-life balance. Management does not care if their employees are struggling with personal issues like car troubles, health issues, financial issues, etc. Management will get rid of great employees but keep people who don't pull their weight. Once I hit burnout, instead of helping me, I was punished by my managers. In turn making me hate a job I truly loved.

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